I am sorry you were not happy with the tour experience. Remember that you asked us to take you on a different route and visit different villages than the tour describes. If you would have allowed us to give you the tour you signed up for, you would have had a much better experience, and we would have returned you to your hotel. I am sorry you did not like the bikes, however you would have gotten the exact same bikes if you rented them without the tour. These are the only rental bikes available in this area. Please enjoy the balance of your travels in Guatemala, and I hope this experience does not ruin your entire vacation.