Thank you for sharing your opinion with us, it is very valuable to us.
We are sorry to hear that your experience with Tootbus was not up to your expectations.
Your tour was, in fact, postponed at 8:00 pm in order to provide you with an experience of the best quality possible. A message was sent few days before and a reminder was also sent on the day of the tour. We are deeply sorry to hear that the notification from Viator confused you.
We try to communicate as clearly as posisble with our guest regarding any changement of our tour.
We hope to welcome you on our buses in the future in order to regain your trust,
Tootbus team in Paris