We apologize for any inconvenience this has caused. As we investigate, we discover that you have a reservation for Guided Catacombs, which is not the same pricing as the self-guided trip. We always provide the tickets via Viator and WhatsApp as well as sent to the Customer’s email address.
Also please note it is clearly mentioned on the Viator booking confirmation that "THIS IS NOT YOUR ENTRY TICKETS" which is not the actual ticket and if presented at the attraction this will not be accepted.