Dear Mrs Wheelock, while I am absoutely upset about your haivng missed the Sainte Chapelle tour that substitutes the Notre Dame tour suspended for the next ten years, what you accuse us of is unfair. First of all we kept you informed, as we are asked to do from Trip Avisor, in your Extrnet Page Message to the clients. This last message will still be there. The phone Number we give, which is 0044 772 0812 183 is always opened and regsteres every call. No call was received. No message was left from anyone in the day previous or the day of your tour. In the extranet message was also a map of your meeting place, where your guide spent one hour waiting for you.
However I am so sorry that you missed those margellous places for various circumstances, that if you go back to Paris in any time in the next two years, I will be delighted to offer you for free the Sainte Chapelle Tour with our best guide - the one who waited - Manuela.
Regards Rosa Maria Letts