Thank you for taking the time to leave a review. Reviews are important to us and enable us to improve our tours. In the case of your review, I believe that some of the things you wrote down are incorrect.
As indicated on your voucher we ask all our guests to meet at our meeting point 15 minutes before the tour.
At 8:30 AM we are the only tour company that meets at the Fontaine Saint Michel. You mentioned that you saw another tour guide with an umbrella at 8:15 AM. This not true. This particular tour guide only arrives at 8:50 AM at the Fontaine Saint Michel and leaves from there at 9:00 AM. If you saw that tour guide it means that you were late. Regarding the tour guide with a sign, I am not able to tell but I am sure that it was also for a tour at 9:00 AM as again we are the only group that leaves at 8:30 AM from the Fontaine Saint Michel.
At 8:20 AM all the other participants of the tour, except you, were at the meeting point. They waited for you until 8:40 AM. The tour guide also asked every single person on Saint Michel Fountain if they were here for the tour.
Only at 9:10 AM, you reached out to us. In the past 5 years, I have to admit I never saw anyone so patient. Waiting for almost 1 hour in the rain from 8:15 AM to 9:10 AM, this is quite a record. Our guests usually call us before the time of the tour if they cannot find the tour guide or a few minutes after the beginning of the tour... Our agent over the phone was also surprised about that and asked you if you were late for the tour... and you did not deny.
Our agent offered you to join the group for the rest of the visit and meet the tour guide at the Louvre Museum. We told you that the tour guide should be there between 10 AM and 10:20 AM.
You arrived at the Louvre a bit before 10:00 AM and called us twice complaining that you were waiting in the rain... This time you were able to use your phone immediately and not 1 hour after and you called us not once but twice to complain that you were waiting... Again this contradicts your previous statement.
Regarding the tour guide talking "so fast", we never had a complaint about that before. Our tour guides are very enthusiastic and maybe for that reason sometimes speak a bit fast. If you believe that the tour guide was talking too fast I am sure that you could have asked us to slow down.
You did not mention anything about the guided tour of the Louvre, the Seine river cruise and the guided tour of the Eiffel Tower with summit access. I do believe that you liked these parts of the tour.