We are very surprised by your statements, we have reviewed our report and we have not had clients with any serious damage resulting from this activity, we have only had people with scratches but it has been attended immediately.
If at any time this happened, our company would take care of your situation since we have insurance.
You should also know that this tour has risks as in all adventure tours, so you are well aware that accidents can happen at any time signing a Waiver.
I am surprised that you say you have contacted us for a full refund? I wonder which email you have sent this request?
We have not received any email about it.
Do you mention and recommend other people not to book with us and do so through the hotel?
We are a serious company that has our insurance and informative guides (certified by the government) and we also have evacuation and emergency policies for any event, your words are not very welcoming, since you are badly informing all tourists about us.
I ask all tourists who can see this message NOT TO BE DECEIVED by this comment. We do not have any Gravity report of any ony ones and we believe that you have done this tour with another company .