We offer pick up service from almost all hotels. In the event that your hotel does not have a pick-up service, we will indicate the closest meeting point the afternoon before the tour by sending a message to your phone or a notification to the email address indicated in your reservation. For the Tulum Hotel Zone or Tulum Downtown the meeting point is the Super Aki Supermarket at 07:45 am. Tulum does not have a hotel pick-up service.
You can cancel up to 24 hours in advance of the experience for a full refund.