Thank you for your review and I am sorry to hear that you found the access difficult. You must have an old brochure as we don’t advertise tea and coffee anywhere anymore , however I understand there are old brochures still around . There is tea and coffee it is there if you want it so perhaps the ticket person was not aware, you need to ask them for it now.
I am sorry about the ramp , we do frequently have people in wheel chairs come on tour and they use this ramp, I am not sure what I can say any differently about the ramp. It has a railing on both sides of it . There are 2 steps onto the boat and I thought that it was clear , again I can’t do anything about the steps . Most often People with mobility issues call us and we do all we can to accommodate them and explain there will be a ramp and two steps. So I am not sure what went wrong when you made the booking or why the ticket person didn’t explain this. Unfortunately though we understand it was most difficult for your parents we are unable to make any adjustments, we will just make sure it’s more clear when people book . Thanks for making us aware of this issue. Very glad to hear you still enjoyed your tour.