Sorry to hear that you didn't enjoy WaterFire this past weekend! We had a great time with all of our passengers, and had such positive vibes from everyone Saturday night, but to each their own, as they say.
The description of our WaterFire boat rides specifically states that it is not a private tour, and our capacity is (18), so I'm not sure why you thought you were booking a private gondola for (2), that's a completely different company from ours. We do recommend booking directly on our website, as opposed to third party sites such as this one, to avoid their extra fees. Our WaterFire rides are $40 on our site.
And lastly, I'm going to be honest with you, Eric...it's really unfortunate to receive this 3-star review from you today after you arrived late (missing your scheduled boat ride) and we graciously accommodated you and your guest when we were totally sold out for the evening. So yes, get there early, like your emails said.