Thank you for sharing your review. We upload our products with the upmost care to ensure that the descriptions match the actual experience.
A short time ago we’ve updated our ATV description, as we upgraded our 250cc ATV’s to more modern 300cc ATV’s. When doing that, Viator’s/TripAdvisor’s quality content team checked and re-wrote the tour descriptions published by us. Unfortunately, the quality content team did not involve us in that process and did not verify the content with us before publishing it. The actual tour description created by us for the ATV Adventure is: “After picking you up, we will drive to Country World Adventure Park. After the meet and greet at our country house bar, we will introduce you to your ATV Four-Wheeler. They are very comfortable Quads for one (1) or two (2) passengers. Driving off-road you will get in deep touch with the Dominican countryside, the nature, and the daily life of the inhabitants. Experience this adventure in a unique way. This is not your regular dust road tour! The actual ATV driving duration is 1:30h approx.. Back to the Ranch, don't miss out on our Pool Zip Line. The only way to finish is taking the plunge into the swimming pool. Still up for more? Join us for a walk through our tropical garden to learn about exotic plants and animals.”
However, the content team re-wrote it with misleading and incorrect information (like mentioning that zip lines are included, when only a pool zip line is part of this excursion and mentioned in our description): “Enjoy a half-day visit to Country World Adventure Park during this small-group excursion, which includes a four-wheeler tour. Explore the countryside, getting off-road access in a rugged ATV for either solo passengers or pairs. Other highlights include an on-site swimming pool, zip lines, and a tropical botanical garden. A half-day, small-group ATV tour at Country World Adventure Park Relax with front-door pickup and drop-off from your hotel accommodation Explore the Dominican countryside in a rugged quad one or two-seater Enjoy an on-site pool, zip lines, and garden, with water and tea/coffee included.
About 3 years ago our tours used to include a stop at a beach from which customers may have uploaded pictures. Howerver, this is not part of our excursion anymore.
Please accept our most sincere apologies for the misleading description. We will reach out to Viator to make sure the correct information is uploaded, and we will deactivate the bookings for this tour in the meantime.
If you are ever back to Puerto Plata please reach out to us. We’d like to make it up to you.