Why you don't describe the true story? Why you don't say that you are thieves? You are the type of person who books an experience, goes on, fully enjoys the whole activity and later makes a whole fake story to request for a full refund.
Why you don't say in your review that you even threated us with writing this stupid "terrible" review in Viator if we weren't willing to issue the refund? Why you don't say that you even requested your guide to get some local craft souvenirs and a costarican salsa, as Edgar was happy to share with you. We even have your friendly whatsapp conversation with your tour guide asking him to get those items for you, so you could take home.
You know what?
We are not affraid of people like you. We are not affraid of what a dishonest person can write in social medias. You though we were gonna fall in your game. Sorry for you!! Actually, there are many people who like to use social medias to travel for free just like you. You are just like one of those parasites in nature who act nice and at the end shows its real face.
After all, we are still happy to wish you a nice life and hope you change your philosophy of life (for your own good).
Jade Tours Team