Hi Tara, I'm very sorry that your guide did not meet your expectations. We perfectly understand that nature tours sometimes can be challeging about finding wildlife and that sometimes is not your day (in this case for the guide finding things), but we will talk to him for sure.
Entrance fee is not included with the price of the tour due that any online travel agency you book with will take commision for the whole price, so this will make the final prices higher. Espadilla Private reserve, is a private project of conservation, so, entrance fee must be paid.
About the spider, i asked to one of the most experience guides of the company, according to him, the context might be missundertood due that Banana Spider is a common name for many different species, but if we speak about the "Phoneutria fera", family Ctenidae, from South America, commonly know as banana spider, Guinness World Records considered it as the most venemous in the world. Relative and very similar species exist in Costa Rica. So, maybe the guide did not explain himself as well as he should.
Feel welcome if you want to contat us about this topic. As well, our main director want to compensate your waiting time and unexpected entrance fee by refunding you the amount paid to get in this private reserve. Hope this helps. So, Please, reach us out as soon as possible.
Front Desk Manager