Tour Operators - Beware of Such Tricks Played for Money!!
Dear Jeffery Conyer,
We are extremely sorry to hear on how you feel. May we please share the facts. 1)You were booked for 11am by Viator , A TripAdvisor Company after confirming with you and us the time was alotted to you. Viator has all the record of it. where thousands of travelers book their tours using same platform. 2) we sent you an email on Mar10th (on records on Viator platform) and then another email reminder to meet us 90 mins after the ship docks. 3) You did not follow the crystal clear instructions given how to come out and at what time to meet your guide where at. This is all in writing on records with you, us and Viator. 4) Instead of 90 mins as assigned - You came out of port 60mins before your assigned time outside the port where you met some people - who and why for what purpose; we have no idea; and why would you do that- again we have absolutely no idea as to what was the purpose behind it. 5) "we received 11 ppl from your group who followed the correct instructions and did complete the tour happily with us. Mr. Jeffery It’s sad and surprising that if part or your group can follow correct instructions then why can you and other members could not follow the same. As a courtesy gesture we approved you a 50% discount when Viator approached us.; since all three parks, staff at all 3 locations, logistics and rest of things associated with your time slots need to be paid. Now it is sad and shame that on the top you put wrong information and charge back from bank not telling the real truth that you violated Viator cancellation policy. Truth needs no planning to be spoken off but it needs to be respected humanely for our next generations to know.
Team Guides ATV Dune Buggy Roatan, Team Guides Mayan Eden Nature Park, Wait staff and Kitchen staff at Las Palmas Beach club.
**Viator and us would be very happy to share the email from Mar10th where all instructions were written in details.**