The description of the tour I bought from Love Italy Tours through Viator is a two hour guided tour including an hour guided tour of the Colosseum followed by an half hour guided tour of the Forum with Palatine Hill, something we particularly were interested in. The extra half hour, making it up to two hours, is for the inevitable waiting in security queues and for the very short walk to the Forum. I was cheated because we did not receive the Forum guided tour.
We arrived at the meeting place, "Via del Cardello, 31”, at the stated time of half an hour before our tour was to begin but the shop was shut. After a ten minute wait, somebody turned up. She, eventually, handed us over to a man who walked us to outside the Colosseum where we were handed to another man who was gruff and deliberately unapproachable, and, if one tried to communicate, was very dismissive. In fact, all the tour personnel we met, so far, behaved this way. We were mixed in with other tourists - a large group - and given the audio devices and headphones. The tour guide arrived after another amount of time so that now our tour was beginning an hour and a quarter late. (The guide is in the photograph.)
He walked us into the Colosseum - another 15 minutes to get in. There were no interesting facts or stories as we waited in the queue (unlike a guide we had enjoyed who took us into Saint Peter’s Basilica, enlivening our paid-for waiting time in the queue with full-on informative presentation). Once inside the Colosseum, the guide began his energetic descriptions about how the Colosseum was experienced in ancient times. This was vivid and interesting. He took us around two of the terraces. As he progressed us through the Colosseum tour he kept referring to us all as “the 12.45 cohort” but we were, in fact, not only late starting for a 12.45 tour but we were paying for a tour that was carefully stated, on our purchase bill, as starting at 11.30am.
Next, he walked everyone to the Forum and Palatine Hill security gates and took us through them. But instead of a guided tour around the stones and ruins of the Forum, he immediately wrapped up his tour with a quick, cursory explanation of the immediate ancient archway, as though he was giving us a little something extra to what we had paid for, and then began his farewell speech, lasting five minutes, about tips and reviews.
We realised we had been played. Most people in the group seemed happy and were not expecting a guided tour of the Forum, but, of course, they belonged to “the 12.45 cohort” and we realised we had been tagged onto this group by Love Italy Tours because perhaps a tour guide was unwell, or any other number of possible reasons. Why didn’t they tell us the truth?
The sad loss of money aside, the other sadness was that we were not part of the numerous learning groups we observed enjoying a tour of the ruins which was what we had so looked forward to. We had no time left to rebook another tour. Also, because we were inside the Forum long past our expectation of lunchtime, with no picnic, we were feeling depleted - you could call us “the 11.30am cohort defeated”. Not the Love Italy experience we were hoping for.