We sincerely apologize for the inconvenience you faced due to your flight delay. We understand your frustration regarding the situation and regret that we were unable to accommodate you on another departure.
Please be informed that late cancellations are treated as no-shows, and unfortunately, the Colosseum tours are in high demand, making it challenging to secure available spots on alternative departures.
Despite our efforts, we were unable to find a suitable replacement for your tour.
We also apologize for any inconvenience caused by the lack of response from our side.
We strive to provide excellent customer service, and we are disappointed to hear that our response was not prompt or satisfactory in this instance: on our side, we are facing an incredibly busy season and sometimes it's tricky to be able to assist!
We value your feedback and will use it to improve our services for the future: should you return to Rome, you may contact us writing at firstname.lastname@example.org