Thank you for sharing your feedback regarding your experience with the Colosseum Underground Semi-Private Tour with Roman Forum & Gladiator Arena. We apologize for the inconveniences you encountered and appreciate your understanding in the matter.
We deeply regret the cancellations and rescheduling of your tour, which caused you to rearrange your plans. We understand the frustration and inconvenience this must have caused you. While we strive to ensure a smooth and seamless experience for all our guests, unforeseen circumstances can occasionally arise, resulting in necessary changes to tour schedules.
We apologize for any confusion caused by the last-minute cancellation of the afternoon tour. Our team worked diligently to find a suitable solution, and we regret that we were unable to provide you with a guided tour as initially planned. We understand your disappointment, particularly given that other tours from our company were taking place at the same time.
We acknowledge that the absence of several guides due to the Giro di Italia bike ride was an unexpected event beyond our control. While we couldn't alter the situation, we understand your expectation of being accommodated in one of the other guided tours available. We apologize for not being able to fulfill that request and for any disappointment it caused.
We are pleased to hear that you were able to enter the Colosseum with the ticket provided, allowing you to explore the site at your own pace. However, we deeply regret that you were unable to enjoy the additional insights and knowledge that our guided tour would have provided.
Your feedback is valuable to us, and we will use it to improve our operations and communication. We sincerely apologize for the inconveniences caused and assure you that we will review our processes to minimize the occurrence of similar situations in the future.
We appreciate your understanding and patience during this unfortunate experience. We hope that, despite the challenges, you were able to enjoy your visit to the Colosseum. It would be our privilege to have the opportunity to serve you again and provide you with a seamless and memorable experience.