Dear GWYN,
Thank you for sharing your feedback about your recent tour experience. We appreciate your kind words about our knowledgeable and personable tour leader. We understand your frustration with the crowds at the Vatican and apologize for any inconvenience caused.
The Vatican is undoubtedly a popular destination, attracting visitors from all over the world, and at times, the sheer number of people can make it challenging to fully appreciate the experience. The Vatican City receives a significant influx of tourists, and unfortunately, this can lead to overcrowding and a lack of reverence within the premises.
While we agree that implementing a limit on the number of visitors allowed at a given time would greatly improve the experience, this decision lies within the jurisdiction of the Vatican authorities. As a tour company, we strive to provide the best possible experience for our guests within the limitations imposed by external factors.
We appreciate your understanding that this issue is beyond the control of both our company and our guides. Despite the circumstances, we are glad that our tour leader did her best to navigate through the crowds and provide you with valuable insights.
Please know that we take your feedback seriously and will continue to work towards finding ways to enhance our customers' experience within the constraints of popular tourist sites.
Thank you once again for choosing our tour company, and we hope to have the opportunity to serve you better in the future.
Best regards,