Rome
Top Rome landmarks

Small-Group Ancient Rome and Colosseum Underground Tour

Roma, Italy
Likely to Sell Out

From USD 83.19

Select Date and Travellers

Non-refundable
You will not receive a refund if you cancel.
Rome Tours
All Rome Tours
Audio Guides
Kid-Friendly
Likely To Sell Out
Unique Experiences
  • 1 hour 30 minutes to 3 hours (approx.)
  • Offered in: English

Overview

Check out the Colosseum’s underground chambers and gladiator passageways on a tour of the sites that are normally off-limits to the general public. With a guide, you also visit the arena floor to see where the gladiatorial action took place. The experience ends with a tour of the Roman Forum, viewing temples and arches as you follow the footsteps of ancient senators and emperors.
  • Explore the underground chambers were wild animals were caged
  • Wander along the passages used by gladiators before the games
  • Visit the arena floor as you learn about bygone battles that took place there
  • Learn about Imperial-era life on a tour of the Roman Forum

Why Travellers Choose This Tour

See Colosseum's Underground chambers and escape the daily crowed inside

What's Included

  • Colosseum Undergrounds Tour
  • Colosseum First and Second Floors Tour
  • Ancient Rome Guided Tour
  • Skip the line tickets
  • Tickets are nominative please provide all the names of the visitors attending the tour
  • Tour runs on time. We will not be able to delay departure time
  • It's Mandatory to have a valid ID with you (Passport or driving license)
  • Food and Drinks
  • Private transportation

Meeting And Pickup

Meeting point

  • Casa dell'Acqua ACEA
    Piazza del Colosseo, 58, 00184 Roma RM, Italy

    In front of COLOSSEO METRO Station, Lower Level Exit, nearby the Newsstand and across the road from the Colosseum, Piazza del Colosseo 22, Roma 00184. Please don't go to the Metro Upper Level. Our guide will be waiting for you holding a sign that says '' Tours of Rome ''

End point

  • Colosseum
    Piazza del Colosseo, 1, 00184 Roma RM, Italy

What To Expect

Choose from a morning or afternoon start time when you book, then make your way to the start point near the Colosseum on Via dei Fori Imperiali.

A symbol of ancient Rome, the impressive amphitheater is rich with history. Hear tales of the ancient gladiators who fought wild beasts to the delight of the bloodthirsty crowds, and learn about the cruelty and clemency of the emperors who presided over the games.

As you learn about the gladiatorial games, explore the areas that are normally off-limits to the general public. See the underground chambers where wild animals were kept in cages, and wander along the passageways that gladiators once paced along.

From the Colosseum, head into the heart of the Roman Forum to learn about daily life in ancient times. Amble around the temples and arches as you listen to tales of the politics and religion of Imperial Rome.

Colosseum

20 minutes • Admission Ticket Included

Colosseum

20 minutes • Admission Ticket Included

Colosseum

20 minutes • Admission Ticket Included

Colosseum

20 minutes • Admission Ticket Included

Roman Forum

1 hour • Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Tickets are nominative and you are kindly invited to provide all the names of the visitors attending the tour
  • Your Guide will be waiting for you holding a Sign saying TOURS OF ROME in the Meeting point.
  • Tour start time can be subject to changes depending on the availability of the Colosseum Underground Tickets, in case of a Change of the start time; we will send you a private message with the new start time
  • All Tours run on time, Please be sure to arrive to the Meeting point Early
  • luggage and big backpack are not allowed inside the Colosseum
  • Flammable Sprays, Selfie sticks, knifes or any kind of guns or cutters even with license can not enter the Colosseum
  • Because of some restrictions by the Colosseum Authorities the part of Underground Chambers visit will be conducted by a local expert archaeologist of the Colosseum and will be in a group
  • Police control and metal detector controls can slow the fast track entrance
  • Confirmation with all the details of the tour will be received after Booking the Colosseum underground chambers tickets
  • Tour may start with Roman Forum then move to Colosseum or vice versa ...
  • We highly recommend to have an on the road cell phone
  • For a quick response you can use iMessage, Whatsapp and Viber for texting us
  • In case of dangerous rain it can be impossible to walk inside Colosseum Undergrounds and you will be given 45 minutes on the ARENA FLOOR where you can see all the underground sections without walking inside it
  • Tour itinerary is subject to changes in case of restrictions by local authorities
  • Not wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • It's Mandatory to have a valid ID with you (Passport or driving license)
  • Pets and service dogs are not allowed
  • Entry Tickets will be provided by our guide the day of the tour
  • Travellers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 24 travellers

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.

Filter by:

Q:Where is the meeting point?

A:The meeting point is in front of COLOSSEO METRO Station, Ground Level Exit, nearby the Newsstand and across the road from COLOSSEUM, Piazza del Colosseo, Roma 00184.

Jul. 2019

Q:Where can we store our luggage during the tour?

A:Luggage and big backpacks are not allowed inside the Colosseum, please make alternative arrangements for these items.

Jul. 2019

Traveller Photos

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Traveller Tips

Keep in mind that, although English-speaking guides know that tourists all over the world follow them (because there are not guidances in their native languages), they don't try to talk a little more slowly and easily.
Seeing the underground part of the Colosseum is so worth it, and it's SO worth it to skip the lines/avoid the crowds, too.

Reviews

4.5
752 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travellers.
Showing 1-10 of 752 reviews
Good tour but too much talking and standing.
Bridget_G, June 2023
If you want the full back story of the Roman Forum this trip is for you. We spent almost an hour in the forum only stopping in 3 places. Our your guide was knowledgeable but too much time standing in one spot. We only spent a bit at the colosseum which was the main point in going. We paid for vip underground which was cancelled but we noticed other tours below the arena. Viator did a partial refund but it was disappointing.
Great Experience with a Passionate Guide!
Shawn_W, May 2023
The best way to see the Colosseum in my opinion. So much information and detail was provided and our guide LOVED what she was describing to us. She had such a passion that it made the experience that much better. And getting to see the underground was better than bypassing it to save time. Worth the journey down!
Not worth the money
Frank_R, May 2023
The original trip was cancelled and this was a substitute. The location of the tour was difficult. There was no skip the line access. We left the tour 1/2 way thru as we couldn’t understand the guide thru the thick accent. It was a waste of momey
Response from Host, May 2023
Dear valued customer, We apologize for the inconvenience you experienced during your recent tour substitute. We understand that the cancellation of the original trip may have been disappointing, and we regret any inconvenience caused by the change in location. Regarding the skip the line access, we apologize if this was not made clear to you beforehand. We strive to provide accurate information about the tours we offer, and we apologize for any miscommunication that may have occurred. We are sorry to hear that you found it difficult to understand the guide due to their accent. We aim to provide knowledgeable and effective guides who can cater to the needs of our diverse clientele. We appreciate your feedback on this matter, and we will use it to improve our guide selection and training processes to ensure a better experience for all our customers. We regret that your overall experience fell short of your expectations, and we understand your frustration. We value your feedback and take it seriously as we constantly strive to enhance the quality of our services. We would like to make it right and regain your trust. Please reach out to our customer support team with your booking details, and we will do our best to find a suitable resolution for you. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, [Customer Service Representative]
Fabulous and Interesting
Jill_W, May 2023
Our tour guide, Christina, was excellent and very knowledgeable. She enthusiastically told a story and was so animated and interesting. Our original tour was supposed to include the Underground but was changed due to limited availability beyond their control. I was disappointed at first, but after the tour realized we didn’t miss a thing and the new tour that was provided (with a discount initiated by Viatour without us asking) was perfect. Our tour guide offered to take pictures which we gladly accepted, our group size was 9 people which was much smaller than I Expected for “small group” description. I highly recommend this tour and have had several extremely positive experiences with Viatour. Also, I rarely write reviews but feel compelled to reward such a great experience.
Great
Michele_A, May 2023
Great tour. Rain towards the end - but still had a great time. Christina was excellent. Very knowledgeable and loved how she told the story.
once in a lifetime tour
Sharon_H, May 2023
our tour guide Modi was amazing; very informative, funny, entertaining. we learned so much history very thankful
Disappointing
Casey_C, May 2023
Unfortunately, this experience wasn’t great for my fiancé and I. We were informed a week earlier that our underground tour was canceled due “unforeseen technical issues”, so we were offered a 20% partial refund for an alternative tour, the Colosseum Gladiator's Arena and Ancient Rome Full Experience. The experience was supposed to include: Exclusive Access to Colosseum Via Gladiator's Gate, Colosseum Arena Floor, Colosseum Ground Floor, Colosseum Upper Level, Roman Forum and Palatine Hill, with a later start time. A few things that bothered me… 1. While we were there, we saw groups on the underground tour so the “technical issues” excuse was at the fault of Tours of Rome. 2. We did not see a majority of the Roman Forum and none of Palatine Hill. I understand the nature of tours is just to see the highlights, but when I asked our guide, she dismissed me saying that most of her tours prefer to see the ruins from the bottom and that we were short on time. Yes, that all may be so, but it is misleading to say groups will be taken to palatine hill if we are not given the option to do so. My fiancé and I bought last minute super passes for the Roman forum and went the following day, which I would highly recommend. There was so much more to the palatine hill than we’d even thought! 3. We felt herded through the standard route all tour groups take, even if that meant waiting for 10 minutes in the rain for groups to rotate through a gallery that wasn’t nearly as interesting as the sites outside. 4. The quality of the listening devices isn’t great. It was difficult to understand our guide. All in all, we were very excited for this underground tour, slightly disappointed when we had to take the downgrade option, and even more so when we received a subpar version of that. The best part of this tour was that it ended in the Colosseum, so we had the chance to explore on our own afterwards.
Response from Host, May 2023
Dear Valued Customer, We sincerely apologize for the disappointing experience you and your fiancé had during your recent tour with Tours of Rome. We understand your frustrations and would like to address each of your concerns: 1. We apologize for the confusion regarding the cancellation of the underground tour. While some groups were able to proceed with the tour, it seems there was a miscommunication that led to the cancellation. We apologize for any inconvenience caused. 2. We regret that you did not have the opportunity to explore a majority of the Roman Forum and Palatine Hill during the tour. We understand your disappointment, especially since we mentioned these sites as part of the itinerary. We apologize for the guide's dismissal of your inquiry, and we acknowledge that more transparency regarding time constraints and site coverage should have been provided. We appreciate your recommendation to visit the Roman Forum and Palatine Hill separately. We understand that these sites offer a rich historical experience that should not be missed. 3. We apologize for the feeling of being rushed through the standard route and for any inconvenience caused by waiting in unfavorable weather conditions. We will address this matter with our team to ensure that better arrangements are made in the future. 4. We are sorry to hear that the quality of the listening devices hindered your understanding of the guide. We will investigate this matter further to ensure that our equipment is functioning optimally to enhance the overall experience for our customers. We sincerely regret that your tour fell short of your expectations and that we were unable to provide you with the exceptional experience we strive for. We appreciate your feedback as it helps us identify areas for improvement. We are pleased to hear that you were able to enjoy exploring the Colosseum at your own pace afterward. We hope that this part of your visit left you with positive memories. Please accept our apologies once again, and we would like to extend a gesture of goodwill to you and your fiancé. We would be happy to offer you a partial refund in addition to the one already provided. Kindly contact our customer service team with your booking details, and they will assist you further. Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services for future customers. We hope to have the opportunity to restore your faith in our company and provide you with a more satisfying experience in the future. Warm regards, Tours of Rome Management
not worth it
Rachel_S, May 2023
hot. crowded. not well organized. not the original tour we had booked and did not have enough time to research so just accepted the change. Larger tour group of people than we expected. we left the tour early.
Response from Host, May 2023
Dear Valued Customer, We would like to express our sincere apologies for the inconveniences you experienced during your recent tour with Tours of Rome. We truly value your feedback, as it helps us improve our services to provide a more enjoyable experience for our customers. We understand your concerns regarding the hot and crowded conditions, as well as the lack of organization. We strive to ensure our tours are well-planned and executed smoothly, but it seems that we fell short of meeting your expectations on this occasion. Please be assured that we take your comments seriously and will address these issues to prevent similar situations in the future. We apologize for the unexpected change to your tour. Our intention is always to provide the original tour experience as booked by our customers. However, due to unforeseen circumstances or operational constraints, there are rare occasions when adjustments need to be made. We regret any inconvenience this may have caused you. We apologize for the larger tour group size that exceeded your expectations. We understand that a smaller group can enhance the overall experience, allowing for more personal attention and a better connection with the guide. We will take your feedback into consideration when reviewing our group size policies to ensure a more comfortable and enjoyable experience for all our customers. We are sorry to hear that you had to leave the tour early. We understand that when the experience does not meet your expectations, it can be disappointing and frustrating. We hope you will give us another opportunity in the future to provide you with a more memorable and satisfactory tour experience. Thank you for taking the time to share your feedback with us. We value your patronage, and we are committed to continually improving our services to meet the expectations of our valued customers. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Sincerely, Customer Relations Department Tours of Rome
Don't miss this tour
Stacey_W, May 2023
I've been to the Colosseum before but never the underground tour. Both are an amazing experience and should not be missed on your visit to Rome.
Isabella was a 5 🌟 and a fantastic tour guide. Ticketing issue left us disappointed.
Tracy_M, May 2023
We selected the Underground tour of the Coliseum small group tour for 05/23/23 1:45. Tour was booked and confirmed on 04/17/23. On May 19th we received notification from Tours of Rome ,our tour was cancelled and had a choice either full refund or take an alternative tour with Tours of Rome. We decided for the alternate tour , expecting again a small group. If 21 is a small group I would hate to see what a large group was like ! Needless to say we expected a different experience. I will say though our Guide I believe her name was Isabella was Fantastic and very knowledgeable, and a joy to listen to ! When we first arrived in Rome many of the people Did get the opportunity to experience the Underground tour , unlike our group. Isabella explained to us there had been a hack of the ticketing system and tour operators were blocked out. Very disappointing for us that the others we spoke to at the hotel had no issues and were able to experience the Underground Tour without any issues. Hoping others do not have the Same problems we did. All in all Isabella was a Great you guide and would go on any tour with her in the future. Four Star rating is due to the issue of not being able attend the Underground tour of the Coliseum as scheduled. Would have loved to have had that experience in a small group.
Horrendous tour company. Stay clear
Gary_T, May 2023
Booked the wrong date in error.. No alterative and no refund. €240 out of pocket. Absolutely impossible to speak with any viator customer services....may well be the worst customer services I've ever not encountered. Shocking!!
Response from Host, May 2023
Dear valued customer, We would like to extend our sincere apologies for the inconvenience you experienced regarding your booking with Tours of Rome. We understand that mistakenly booking the wrong date can be frustrating, and we regret any confusion it may have caused. However, we would like to clarify that as stated in our booking policies, alternative dates and refunds are subject to availability and the terms and conditions of the specific tour or activity. Unfortunately, in this particular case, the booking was non-refundable and couldn't be altered due to limited availability. We apologize for any difficulties you encountered when attempting to reach Viator customer services. We strive to provide excellent customer support, and we regret that you were unable to connect with them effectively. Your feedback regarding their service will be shared with the relevant team to address and improve upon this matter. At Tours of Rome, we value our customers and their satisfaction, and we deeply regret falling short of your expectations on this occasion. We would like to offer our assistance in any way we can to ensure your future experiences with us are more positive. Please reach out to our customer support team directly, and we will do our best to find a suitable resolution for you. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely, Tours of Rome Team
Go with this tour
James_N, May 2023
Great tour guide was extremely well knowledge, great time well worth it better than trying to navigate the process on your own.
Response from Host, May 2023
Dear Valued Customer, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with our tour guide during your visit to Rome. Our team takes pride in providing knowledgeable and informative guides who enhance the overall tour experience. We understand that navigating the process of exploring a new city can be challenging, and we're glad that our tour was able to make it easier for you. It's fantastic to know that you found the tour well worth it and that our guide's expertise contributed to your enjoyment. We truly appreciate your kind words and recommendation. If there's anything else we can assist you with or if you have any future travel plans, please don't hesitate to reach out. We'd be more than happy to help you discover more amazing destinations. Once again, thank you for choosing Tours of Rome. We hope to have the opportunity to welcome you back for another exceptional tour experience in the future. Best regards, The Tours of Rome Team
It was canceled
Haley_B, May 2023
Our tour got canceled and they asked if I would like to cancel completely or have them book us with a different group and get a 20% refund for the inconvenience. I chose the latter because we still wanted to go on a tour of the coliseum. We paid almost $300 so we could see the underground portion, while on the tour they said that wasn’t included which was still annoying because even with the 20% discount we still paid a lot more than the other tours. The tour from the company we got was great but didn’t include the things this price tag should have had. They claim the tour was canceled for technical difficulties but there were others exploring the underground so it was a bummer.
Response from Host, May 2023
Dear Valued Customer, Thank you for reaching out to us regarding your recent experience with Tours of Rome. On behalf of our team, I would like to apologize for the inconvenience you encountered during your tour and for any frustration caused. We understand that your original tour was canceled due to technical difficulties, and we apologize for any confusion this may have caused. We strive to provide exceptional service and ensure that all aspects of our tours meet our customers' expectations. We apologize for any discrepancies in the information provided about the inclusion of the underground portion of the Coliseum in your tour. This miscommunication is something we take seriously, and we appreciate your feedback as it helps us improve our services. Regarding the options offered to you, it's great to hear that you chose to reschedule with a different group and receive a 20% refund. We value your decision to still explore the Coliseum despite the inconveniences. We apologize for any discrepancy in pricing between your original tour and the alternatives available to you. We will review our pricing structure and ensure that it aligns with the services offered to provide a more satisfactory experience for our customers. While technical difficulties can occasionally impact certain tours, it's important for us to investigate the situation further to understand why others were able to explore the underground portion while your tour was canceled. We appreciate your patience and understanding in this matter, and we will take the necessary steps to address any inconsistencies and prevent similar situations in the future. Once again, we sincerely apologize for any inconvenience caused. We truly value your feedback, as it assists us in making improvements and providing a more enjoyable experience for our customers. If you have any further concerns or require any assistance, please don't hesitate to reach out to us directly. We are committed to ensuring your satisfaction and making your next tour with Tours of Rome a memorable one. Thank you for choosing Tours of Rome, and we look forward to serving you again in the future. Best regards, Tours of Rome Team
The Colosseum and Roman Forum
Lyn, May 2023
Our tour guide was Christina who was a wealth of knowledge and presented information in a way that was informative and often humorous.
Response from Host, May 2023
Dear Valued Customer, Thank you for taking the time to provide us with feedback about your recent tour with Tours of Rome. We are delighted to hear that you had the opportunity to explore the city with Christina as your guide. Christina is truly a gem within our team, and we couldn't agree more with your description of her as a wealth of knowledge. Her passion for Rome's history and culture shines through in her informative and engaging presentations. We are thrilled that she was able to make your experience not only educational but also enjoyable with her humorous approach. We understand that a great guide can greatly enhance a tour, and we are glad that Christina surpassed your expectations. We will make sure to pass along your kind words to her as well, as it will undoubtedly brighten her day. Once again, we appreciate your feedback and for choosing Tours of Rome for your exploration of the city. If you have any further comments or if there is anything else we can assist you with, please don't hesitate to reach out. We are here to make your future experiences with us just as memorable. Warm regards, The Tours of Rome Team
Disappointed
Roxanne_G, May 2023
The only memorable part to the tour was seeing the ancient city of Rome and entering the Colessum, not the experience nor the guide.
Response from Host, May 2023
Dear Valued Customer, Thank you for taking the time to share your feedback with us regarding your recent tour of Rome. We appreciate your honesty and value your opinion as it helps us improve our services. We're glad to hear that the highlight of your tour was seeing the ancient city of Rome and entering the Colosseum. These iconic landmarks indeed offer a captivating glimpse into the rich history and grandeur of the Eternal City. However, we are truly sorry to learn that the overall experience and the guide did not meet your expectations. We strive to provide our customers with exceptional experiences, and it's disheartening to hear that we fell short on this occasion. To better address your concerns and ensure that we continue to enhance our services, we kindly request additional details about the aspects of the experience that were disappointing to you. Your insights will assist us in identifying areas for improvement and making necessary adjustments to ensure our future tours meet the highest standards. Once again, we apologize for any inconveniences caused, and we appreciate your feedback. We take your comments seriously and will use them constructively to improve our future offerings. If you have any further information or would like to discuss your experience in more detail, please feel free to reach out to our customer support team. We are here to assist you and address any further concerns you may have. Thank you for choosing Tours of Rome, and we hope to have the opportunity to serve you better in the future. Sincerely, Tours of Rome Team
Don’t miss this tour!
Lee_W, May 2023
What a wonderful experience. Our group only consisted of 4 plus our guide. Although it was very crowded, Serafina led us though effortlessly. She was so passionate about the art and everything else on this tour it made it even more interesting for us. I cannot say which part we enjoyed more. It was all breathtaking! Don’t miss this tour when you’re in rome
Amazing tour!!!
Brooke_B, May 2023
Great tour guide! Such an unbelievable piece of history we were able to enjoy! A must see in Rome!!!
Unreliable/two cancelled tours
Katherine_S, May 2023
Unfortunately this tour was cancelled on us and we were rebooked for a different generic tour later in the afternoon. It was very disappointing we couldn’t see the colosseum underground. In addition, the following day we had booked an 8am guided skip the line/early access Vatican tour and the tour guide never showed up. The operator gave us skip the line tickets but told us we needed to self-guide and couldn’t have early access. Beware Viator is not reliable. I wish I booked both tours with someone else.
Response from Host, May 2023
Dear Valued Customer, We sincerely apologize for the inconveniences you experienced during your recent tours with us in Rome. We understand how disappointing it must have been for your original tour of the Colosseum underground to be canceled and replaced with a different tour. We deeply regret any frustration or inconvenience this may have caused you. Regarding your Vatican tour, we are truly sorry that your tour guide did not show up as scheduled. This is certainly not the level of service we strive to provide. We understand the importance of early access and having a knowledgeable guide to enhance your experience. We apologize for the confusion caused by the operator's instructions to self-guide instead of receiving a guided tour. We take your feedback seriously, and we will investigate these issues internally to ensure that such situations do not happen again in the future. We value your trust and appreciate your patience and understanding. We understand your dissatisfaction with the overall experience and your wish to have booked your tours with another provider. We regret that we fell short of meeting your expectations on this occasion. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us directly. We are committed to making amends and ensuring that you have a positive experience in the future. Once again, we extend our sincerest apologies for the inconveniences you encountered. We appreciate your feedback as it helps us improve our services. Kind regards, The Tours of Rome Team
Terrible Tour. Not worth the money at all!
C_S, May 2023
Our original tour was canceled, and they slid us into a later tour, which was fine, however, the number of attendees doubled in size. There were almost 30 people on the tour. The tour guide barely spoke any English, which prompted everyone to ask her to repeat herself or quickly lost interest. She spent way too much time in the forum and hardly any time in the Colosseum, which is what we all wanted to see. Several times she lost members of the tour because she was going so fast. And then to 95% of the tour surprise, we were not going underground after we paid for underground. Terrible experience would never do this one again.
Response from Host, May 2023
Dear Valued Customer, We would like to express our sincerest apologies for the negative experience you had during your recent tour with Tours of Rome. We deeply regret that the tour did not meet your expectations and fell short in several aspects. Please allow us to address your concerns. Firstly, we apologize for the change in tour schedule and the increase in the number of attendees. We understand that this resulted in a crowded and potentially less enjoyable experience for you and the other participants. We strive to maintain the quality of our tours even when adjustments are necessary, and we apologize for any inconvenience caused by this change. Furthermore, we apologize for the language barrier you encountered with the tour guide. It is essential for our guides to have a strong command of English to effectively communicate with our diverse range of customers. We regret that this was not the case during your tour, causing difficulties for you and leading to a loss of interest among the participants. We will investigate this matter further and take appropriate measures to ensure such issues are rectified to provide a more enjoyable experience for future customers. Regarding the tour itinerary, we apologize for the excessive time spent in the forum and the limited time allocated to the Colosseum. We understand that the Colosseum was the main highlight for you and the other participants, and we apologize for not meeting your expectations in this regard. We will review our tour programs and make the necessary adjustments to ensure a more balanced and fulfilling experience for our customers. We deeply regret the inconvenience caused by the tour guide's fast pace, resulting in members of the tour being left behind. Our guides are trained to manage groups effectively, and it is unacceptable that some participants were unable to keep up. We apologize for the lack of attention and will address this issue internally to improve our tour guide's approach and ensure a more cohesive and inclusive experience for all participants. Lastly, we sincerely apologize for the unexpected change regarding the underground portion of the tour, especially after you had paid for it. We understand your disappointment, and we apologize for not delivering the experience you were promised. We will investigate the cause of this oversight and take immediate steps to prevent similar incidents from happening in the future. We value your feedback and take your concerns seriously. Your experience does not reflect our usual standard of service, and we assure you that we will learn from this incident to improve our tours and deliver a better customer experience in the future. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly. We hope you will consider giving us another chance to provide you with a more enjoyable and memorable experience on a future tour. Kind regards, Tours of Rome Team
Christina was an...
Noah_R, May 2023
Christina was an outstanding tour guide - she was knowledgeable, efficient, and enthusiastic. We covered an immense amount of material in a digestible way, and her English was excellent! Skipping the lines was critical to being able to see as much as possible. Highly recommend.
...

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