Dear Customer your review is inappropriate. A Tour that departs late is not something to be proud of. A scheduled departure time is to be respected to maintain true professional standards, just like the departure time of a Train or Flight. Once missed the service is lost, which is normal.
If this is too difficult to comprehend we understand your frustration. But it is beyond our control if you did not organize yourselves to arrive on time.
There were another 10 customers, all who arrived on time, you were the only one who was not able to reach us. We tried in every way to assist you in arriving on time. Our staff is professional and, unlike your review, is proven by our numerous positive feedbacks.
We work with passion, and that is why we are sorry to see reviews, such as these ones, that damage our image and slander our work when such claims are totally unfounded.