Hello Janice! Upon checking your email threads, it seems that our customer care team collected based on our records that show you requested tickets but, for reasons unknown to us, they were unpaid; and, per policy, all fees must be paid prior to the tour date. We're sorry for any inconvenience this may have caused. Unfortunately we were unaware that you had purchased the tickets outside the company and we are not able to provide information on tickets or services that are not sold by us.