Thank you for sharing your opinion about the tour, the service and everything in general. We are very sorry for the inconvenience at the beginning of the tour and after reviewing the case carefully, we found that there are 2 hotels with the same name and our system assigned you to be picked up at one of these 2 hotels, which was definitely not the one you were staying at. Fortunately, we were able to coordinate and rectify the error in a timely manner so that you could take the tour. We have taken your comment very positively to always improve as our main goal is customer satisfaction. Best regards