Well it is a shame to see this review and that our tour will not like. The tour was listed as 6 hours and that it was what you have received. 6 hours considering that your hotel was located a little away from the city center. Unfortunately, the National Theater was closed that day because it is a theater with many activities, but even so we explained and you agreed to visit the vestibulo and enjoy a Capucchino courtesy of our agency in the teather´s cafeteria, since this was not included . In addition, the change of the place for the visit to the souvenir markets was offered and you agreed. You bought many gifts there and you like it.
Then you visited the Gold Museum and we spend more than 1 hour there and I did a very complete narration of our history . We also offered 3 restaurant options for lunch and you choose the typical and you liked it too. In the restaurant we talked a lot about Costa Rican food and I think you liked food and information a lot.
The tour included many places and it was 6 hours of tour, from 9 am to 3:00 pm
In relation to your reimbursement application it seemed very strange that you requested 80% reimbursement, which is totally out of the reality after our company incurred in many expenses.
I hope you enjoyed other activities during your trip to CR