This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.

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4.5

9 reviews

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Showing 1-1 of 9 reviews

Avoid! Terrible experience

Anastasija_A, Nov 2022

Avoid! Not worth your money. I absolutely regret I booked this tour. The tour guide is not professional and doesn’t care about his travellers. I was the only one in the tour and he left me behind for most of the time (90% of the time). He priorioriorized everyone except his actual traveller. Most of the way he was talking to his friend in Spanish and I was just going behind, instead of actually giving a tour, explaining the flora and fauna of the National park. One the way back in the car, I already felt asleep when the tour guide woke me up because he needed to sort out his personal stuff. So I was waiting sleepy and freezing outside of the car until he finishes his personal stuff during our tour. The hike is very very easy, you may take a taxi to the meeting point, the fee to the national park is only 6 dollars and you can do it yourself. Or book another tour. This is the most terrible experience.

Response from Host, Jan 2023

Thanks for your opinion Anastasija. Then, as the guide said, your disapointed was the climate could not make the sunrise as you wish. But nature is out of our hands. Then, he tried to carry you to have breakfast, you refused. Then, a coffee you refused. During the staying you can walk and take pics by yourself. And the staying and doing hisself was TO get the local police allowed to start before they hike. Then. YOU CAN NOT DO IT WITHOUTH GUIDE. NATIONAL PARK RULE. But well take seriously your advises.

Santa Ana Volcano Sunrise

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