Good morning Nikolaus. I have as evidence the Tripadvisor chat in which they show that if we communicate with you. We waited for you for 30 minutes and you didn't answer the messages. If we pick you up at the place you indicated despite the fact that the pick-up point was not on our route, we did everything on our behalf to comply with you but you DID NOT ANSWER THE
CHAT in which I have sent messages indicating that everything was ready for your collection. The other travelers of the tour are already annoyed by the delays of almost half an hour of waiting. Unfortunately, I couldn't wait any longer because of the pressure from the other travelers. Anyway, we have refunded your money.
Happy Nikolaus day.