This is extremely disappointing to hear. This information is incorrect, invalid and mis-leading.
First of all, you booked the wrong tour as you were staying in Niagara Falls; we have a separate Niagara Falls Tour for guests that are physically staying in Niagara Falls. You booked a tour from Toronto heading to Niagara Falls. We made a special exception and picked you up from your hotel in Niagara Falls. Even though you booked a group tour, we did our very best to accommodate you and we sent out our driver to start your tour. The tour was incomplete due to your foul, abusive and threatening language towards our driver. Our driver is a senior and has been working with us for more than 15 years and you were abusive towards him, not to mention you also physically assaulted him with punches. Due to your terrible outburst, as our driver couldn't wait around for you due to your additional activities that were outside of the tour package. I had to instruct our driver to drop you back to the hotel and not move forward with your tour. Being a physician or being from any other profession, it does not give anyone the right to hurl abuses and worst, physically harm and assault our driver. Our driver was scared after being physically assaulted by you that he took off without pressing any charges. Secondly, our driver did not kidnap your children, nor would he attempt to kidnap your children as we were listening to the conversation.
It's such a shame that this kind of an incident has occurred for the first time since we've been in business. We respect and value our guests as well as our employees and and this type of a behavior is absolutely unacceptable.