Regarding the air-conditioner - I'm not sure why you are saying it didn't work. The only issue was that a bit of water leaked from the fan, and a lovely woman in the back notified Kaleb. Turns out some of the seal came off from the fan. So right away on his break, Kaleb took it to our mechanic to reseal the fan. Luckily we have connections in Niagara Falls that treat us as priority customers so the leak was quickly addressed and it didn't leak water anymore. This did not affect the temperature and was addressed immediately after being notified. I am personally very proud of Kaleb for his quick identification of the issue, and our company for being able to address it so quickly.
Regarding pick-up: We have addressed your questions and inquiries prior to the trip as our communication channel is transparent and clear on all instructions. Once booking is complete you receive a confirmation with your pick-up location based on where you’re staying. We also always send a follow-up email the day before the trip.
The pick-up info on the page you booked sounds pretty crystal clear to me but you can let me know if a part of it is confusing. This is a copy of the text "Downtown Toronto Pickup is from 7:45 - 8:20 AM and is available from select hotels and other meeting points across the city. We pick up from 11 hotels and landmarks which are around 5 minutes walking distance from most Downtown hotels and Airbnb locations." You stayed at the King Edward Hotel and so we asked you to meet at the Hockey Hall of Fame, one of our pick-up options which was 400 meters away or a 5-minute walk according to Google Maps.
As explained to you prior to the tour when you asked why we won't take you exactly from the hotel entrance - if we picked everybody up from their specific location, everyone on board would need to spend multiple hours extra on the bus navigating through construction and traffic both in the morning and on the return trip, and nobody would have clear pick-up times since it would be different each day and we wouldn't be able to guarantee a time as we do now. Actually, our 11 Toronto pick-up options are the most that any tour operator offers, meaning people that book with us will generally have a much easier time joining than with any other company, and we just go down the path towards Niagara Falls meaning nobody wastes time going off-route.
Sending you lots of positive energy ☺️