We are very sorry to hear that the experience you had wasn't up to your expectations, although you thought that the underground river experience was spectacular. Customer satisfaction is of our utmost importance, which is why, we also ask all of our customers to fill in a feedback form at the end of each tour.
We sincerely do our best to provide the best experience possible for all of our customers. We are passionate about providing personalized, off the beaten track experiences to ensure travelers get to connect with the wonders of the area in the most respectful way possible. Unlike other tour companies in the area that may offer more competitive prices, our prices reflect the importance we place on ensuring a high quality and personalized service; making sure we pay all of our service providers and staff responsibly along the way, whilst maintaining the possibility of running small group and private tours and promoting responsible tourism.
We hope this explanation is to your satisfaction. Please do get in touch with us should you wish to follow up on this. We are currently investigating with our guides and sales team what might have happened in order to improve our services. We really appreciate your time to answer. Customer satisfaction remains our most important factor and we would very much like to hear from you.