Dear valuable guest,
Regarding your sunrise trekking experience
We are glad that you liked the view of the volcano.
1 - We would like to request from you an additional evidence like a video so we can futhwr investigate it since on our our cars have gps monitoring sistem and safwty is our number one priority.
2 - We sorry to not be able to offer a full hotel breakfast at the volcano summit it would be impossible to prepare it at 1.717 meter above the sea level. The simple breakfast which is offered by the local guides are prepared and served with love since the local economy are not that greate we can not push them to improve for a special customer like you and let others with a different menu.
3- Our packages do not came from local guide whatsoever so that is another question that we would lke to request you to be more clear and contsct us for futher investigation terefore all pur guides at tthe volcano are legal operating and their are members of the sunrise trekking guide community.
4 - Regarding the time for the hiking its the normal time to climb for the summit and we would like to apolosize once again for the long trail of people that you enconter at the volcsno wich is a public and holly place. We are sorry for it, in other hands all tourists are welcome to visit the Mount Batur and they came from far and every where in the word to have this experience so its out of our hands since there are many companies opperating there. We also cannot offer a private guide since only offer online shared tour at mount Batur and all our group is nl more than 8 pax since its estipulated by the Sunrise trekking guide community due safety reasons.
5 - We would like to inform that it might be a miss understand since our office are located in Ubud and we never encounter issue like you statment. So please feel free to contact us at email@example.com to send us more details about your experience so we can futher investigate it.
We would like to offer you a conpletelly tour experience at the volcano in near future.