Thank you for your review. We are very disappointed to read your comments, and would like to address them here.
The group coming from Paris with our coordinator were a little late arriving in Versailles. As I'm sure you saw when they arrived, there was an elderly guest in the group who was not able to walk very fast and also a guest who had a problem with her leg, so the group walked at a pace to accommodate them and ensure they were comfortable, which meant that they arrived at the meeting point in Versailles later than they would normally.
Unfortunately there was a guest arriving from Paris who was angry because he wanted to stop on the way and look for somewhere to change money. Victoria had told him that this would not be possible, as the group needed to stay together and she was very aware that they were slower than normal and running a bit late. We do hope that when our guests book a group tour they understand that they will be sharing the experience with other people, and prepare accordingly so that they are able to participate fully in the group activity and respect the other members and the timings that we have in place. It is also the role of the coordinator to ensure that the group as a whole get to where they should be on time, and Victoria was doing her job, despite that fact that it did not suit the guest in question.
In terms of logistics, we have designed and printed special maps explaining how to get back to the station at the end of your tour, which trains to take, where they go and which metros you can then connect with. Victoria ensured all the group members were given one. Once the coordinator has handed the group to the guide, it is the guide who explains the logistics of the visit and how your morning or day will be organised as they are taking care of you during the visit.
We were a little late entering the palace, but Ed is an excellent guide and we are sure he made sure that you saw everything. Our tours are also guided in the gardens, ensuring you see the most beautiful parts of them, as many of the most interesting parts are hidden and can easily be missed.
As to your comments regarding Victoria's appearance, I'm afraid I find them unnecessary and unkind, and also exactly the opposite of what I see whenever I see her. More importantly she is a caring and kind person who works hard to ensure that all our guests are well taken care of at all times, and who is always ready to deal with any tricky situations that arise with a smile and a positive attitude.
Once again we are sorry that you did not enjoy your tour. We all work hard to ensure that our guests have the best experience possible and that everyone is the group is comfortable and happy at all times. We are disappointed that you did not feel this way, and hope nonetheless that you liked Versailles and that you had a good stay in Paris.