Thank you so much for sharing your feedback about our service.
According to our investigation, the guide made continuous explanation about one hour on the vehicle until customers felt tired. As our itinerary described the Gettysburg National Military Park will stay 4hours and Gettysburg Downtown will stay 1 hour, total 5 hours, with the addition of the journey to and back, the total time of the tour will be 8-10 hours. We arrived the parking lot about 9:30am, and bought the ticket at 9:38, so the tour will finish at about 2:30pm, but you want back at 3:30pm, that was already beyond our itinerary time, but our guide still waited you until 3:40pm. Also, we are supposed to send you back to your pick-up location, but our guide finally sent you back to your hotel and provided free bottled water to you, we do not think a rude and bad-tempered guide will provide these extra services for customers. Still, we are so sorry for any inconvenience to you. Our tour end time will depend on the traffic situation that day, we can not control the traffic situation, so there is no information states that the tour end time is 6pm, could you provide us picture that your tour booking confirmation said the end of tour was 6pm, we need to investigate what’s the problem is. You could send to email@example.com. Thank you for your support.