House of Waterford Crystal Guided Factory Tour

Waterford, Ireland

From USD 18.50

Select Date and Travellers

Free cancellation
Up to 24 hours in advance.
  • 1 hour (approx.)
  • Mobile ticket
  • Offered in: English


Go behind the scenes and gain a better understanding of the time and work that goes into crystal making on this tour of the House of Waterford Crystal factory. Your guide explains the step-by-step process of crystal making, as you wander the rooms where different techniques are used along the way. Meet a few of the high-end crystal makers, and visit the retail store where you can explore one of the world’s largest displays of Waterford Crystals.
  • Tour of the House of Waterford Crystal factory in Waterford
  • Meet craftsmen, and learn about historical and contemporary production techniques
  • Visit the mold room, and see blowers shape molten crystal with wooden molds and hand tools
  • Watch as glowing balls of crystal are put through the 1300-degree furnace
  • Browse the retail store, one of the world’s largest displays of Waterford Crystals
  • Choose a departure time throughout the day during operating hours
  • Tour is wheelchair accessible

What's Included

  • Guided Factory Tour
  • Opulent Retail Store
  • Cafe
  • Parking

Meeting And Pickup

Meeting point

  • House of Waterford Crystal
    28 The Mall, Waterford, Ireland

Start time

Opening hours

  • 3/4/2023 - 10/30/2023

    Monday - Sunday : 10:00 am - 03:00 pm

End point

This activity ends back at the meeting point.

What To Expect

For your tour, make your way to the House of Waterford Crystal in Waterford. Tour hours fluctuate depending on what month of the year it is, so make sure to be aware of the operating hours for the day you want to do your tour.

Once you get to the House of Waterford Crystal and are ready to go on your tour, go behind the scenes at the factory. Waterford Crystal is one of the very few companies who still practice the ancient craft of mold making, and as you go through the factory, you’ll see little has changed over the centuries.

First up, go into the mold room, and witness blowers shape molten crystal with wooden molds and hand tools. Then, head into the blowing department where you can watch as glowing balls of crystal are put through a 1300-degree furnace. After their time in the furnace, each piece is cut, and sculpted, and engraved to perfection.

After the tour, enjoy some time exploring the retail store. From dining tables to golf trophies, this store houses one of the world’s largest collections of Waterford Crystals. If you need a break at any time during the day, there’s also a café you can pop into for a bite to eat or a beverage (own expense).

House Of Waterford Crystal

1 hour Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Children must be accompanied by an adult
  • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travellers can participate
  • This tour/activity will have a maximum of 10 travellers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Traveller Photos

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Traveller Tips

The one distraction is the noise level with such a large group made hearing difficult.


1,992 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travellers.
Showing 1-10 of 1,992 reviews
One of a kind tour!
Gregory_B, June 2023
Knowledgeable and pleasant tour guide. The factory work stations were extremely interesting. One of a kind tour.
Well worth it.
Elizabeth_M, May 2023
Loved seeing the process of how the crystal is blown, shaped, marked, cut, etc. amazing large one of a kind items on display.
Short. Sweet. To the point 👍🏻
Audrey, May 2023
Two millennials writing this: Short. Sweet. To the point. Got off a cruise and found that it was a bit far from the tour, but a 30 min taxi ride fixed that. Checked in with the friendly ladies at the desk, and had about 10 minutes before meeting our guide - Kira. Our group was only about 12 people, but other tours were more like 40. We were able to go through the factory and see the amazing creations in about an hour. Kira was amazing! And took the time to answer any additional questions we all had. We thought it would be boring, but we actually left with a lot of admiration for the brand and the creations.
Super interesting
Steve_C, May 2023
Very interesting. The fact that they we’re working during the tour was super cool. Our tour guide was awesome.
Informative and enjoyable tour
Christine_H, May 2023
Seeing the craftsmen at work and learning the methods and the history of Waterford Glass. The showroom has some beautiful pieces to tempt you.
It was a great tour with...
Richard_R, May 2023
It was a great tour with a tour guide who was very knowledgeable and informative. I enjoyed the glass blowing area seeing finished pieces.
Great tour but make a reservation ahead of time
Janet_S, May 2023
It was a delight from start to finish So glad we booked ahead as tour groups come in busses We had a small tour group and we were able to ask many questions We saw each step of the process and it was incredible
Stephen_E, May 2023
Watching the workmen. Learning the history. Great tour guide. Amazing craftsmanship. Friendly staff!
Waterford Factory tour
Robet_S, May 2023
Visited the Waterford factory and was given the tour by a very pleasant and knowledgeable tour guide. Very interesting to see how the craftsmen learn their trade and learn how long it takes for them to become engravers. Well worth your time to visit the Waterford factory.
All of it is amazing. The...
Kevin_P, May 2023
All of it is amazing. The cutting and craftsmanship. Unbelievable how they hold the glass and do the smallest cuts without breaking. The glass. Truly an art.
Awesome time!
Sandra_D, May 2023
My wife and I and our family had a great time! Everyone who works there was great, we really enjoyed, we highly reccomend!
Drive though
Robert_B, Apr 2023
Better than I thought it was going to be. Tour guide was excellent. Such craftsmanship. So many great examples in various stages of creativity.
What a wonderful tour. My...
Ethan_H, Apr 2023
What a wonderful tour. My parents own a Waterford Chandelier, so it was a very neat experience to witness how their crystal is produced. 10 out of 10, would highly recommend.
The tour was a fun and...
Heidi_O, Apr 2023
The tour was a fun and informative look behind the scenes of how Waterford crystal is made and what all goes into training the masters who make it.
Don’t miss it!
Michael_G, Apr 2023
The intricacies of the workmanship. The beauty of the final product. This is a don’t miss event! Suitable for most.
Gorgeous crystal
Jocelyn_J, Apr 2023
Watching all steps needed to produce the beautiful pieces. Guide was lovely and very knowledgeable. Shopping area was beautiful.
Stephen_C, Apr 2023
The impression and realisation of the skill and artistry involved. Very impressive and interesting. It was a fine example of traditional methods mixing with modern autonomy.
Well worth a visit
Carla_B, Apr 2023
Guide was very knowledgable and lovely to actually see glass being worked. Only downside was sometimes the speakers weren’t loud enough so it was hard to hear
Awesome day trip!
MARNI_F, Apr 2023
Loved this tour! Recommended for everyone of all ages. Educational, fun & great gift shop! Awesome stuff to do in the village as well.
Everyone, including...
Keverin_B, Apr 2023
Everyone, including reception, our tour guide and the craftsman were knowledgeable and quite friendly.