Dear Alex,
Thank you very much for participating in our Mount Titlis tour from Zürich and taking the time to write this feedback.
We understand that you would like to spend more time in Lucerne, it is indeed a wonderful city. Nevertheless, our Titlis tour has a fixed schedule that we need to follow in order to be on time at the Titlis cable car station and at our meeting points at the end of the journey. For those interested in visiting Lucerne for a longer time, we recommend joining one of our other tours, such as Lucerne with Yacht Cruise where they can enjoy six hours of free time.
It is true that we have specific schedules to meet with designated meeting times, and we kindly ask our guests to stick to them. But it is also fair to mention that the two individuals who were unable to join the group in Lucerne were more than 10 minutes late. With a schedule to follow, it is unfortunately not possible to wait longer, and also, the rest of the guests who arrived on time deserve a punctual departure. In any situation, our support team is always available to assist our guests if they have any difficulties finding the meeting point.
Please note that our guests enjoy a total stay of 2 ¼ hours to explore the summit and enjoy lunch, never 4. Otherwise, the ending time of the tour would be at 21:00, which isn’t the case. This has proved to be enough time to participate in all activities and relax at the summit before the return journey.
Our tour guides are trained to provide rich information about the history and culture of the country during the tour. However, in the evening and after a long day in the mountains, most of our guests feel tired and appreciate a quiet atmosphere on the way back. Nevertheless, our tour guides are always available for their guests in case any questions arise at any point during the tour.
Mt Titlis, like any other destination in Switzerland, can of course be visited individually. By public transport, it would cost CHf 76.- and would involve taking a train and a bus only to reach the cable car station. We truly regret to hear that you felt this tour was not worth your money as it is CHF 3.- less expensive than the total journey by public transport. The information provided by the tour guide during the bus ride about our country and culture and having someone to look after the group are the main reasons why our guests opt for a fully guided tour.
We are very happy to read that the places visited were wonderful and that you had a lot of fun at Mount Titlis. We hope you will keep your visit in fond memories and to welcome you back in your next visit in Switzerland.
Best regards,
Magdalena from Best of Switzerland Tours