Thank you very much for joining our Grindelwald First - Top of Adventure tour and sharing your experience with us. We highly appreciate your feedback as it helps us to constantly improve our services and to ensure our tours meet the high-quality standards we strive for.
Our tour allows our guests approx. 6 hours at leisure to explore the towns of Grindelwald & Interlaken at their own pace. The first stop is in Interlaken, as it is conveniently located along the journey. This break of nearly 45 minutes gives our guests from the 2 ½-hour journey from Zurich already behind them a chance to stretch their legs, enjoy a late breakfast, do some souvenir shopping, or go sightseeing before proceeding to Grindelwald. Unfortunately, the bathroom in the bus cannot be used due to safety reasons, as it is not allowed to be used while it is in motion. Nevertheless, there is a restroom at our meeting point in Zurich that guests can go to before starting the journey.
Our tour program doesn’t include the activities available at Mount First because, unfortunately, there is no possibility to book time slots and our guests would be disappointed if they miss any activity due to the long waiting queues. This is well described in the tour description in Viator, that only the cable cars, Cliff Walk, and train ticket are included in our rate. Any other optional activity must be booked individually.
We are very sorry to hear that you were also disappointed with the services provided by your guides. It is indeed their responsibility to provide all the necessary information or be able to answer any occurring questions related to the destination. We will certainly forward them your feedback to help them enhance their services and avoid similar incidents in the future.
Despite the inconvenience, we are very glad to read that you found Interlaken beautiful and hope that you give us a second chance on your next visit to Switzerland.
Ambika from Best of Switzerland Tours