Dear Andy_C,
Thank you very much for participating in our Rhine Falls and Stein am Rhein tour and for taking the time to write this feedback.
We are very sorry to hear that our tour did not live up to your expectations. Like any destination in Switzerland, the Rhine Falls and the town of Stein am Rhein can be visited individually. Nevertheless, many guests appreciate our tour as a convenient and hassle-free way to get there. Additionally, the historical information and personal anecdotes shared by our tour guides are the main reasons why our guests opt to join our fully guided tours. We place a strong emphasis on the training of our guides to ensure they can provide the comprehensive and insightful experience we strive for and are truly sorry to hear that this fell short on this occasion. We have already forwarded this feedback to your tour guide to avoid similar incidents in the future.
While we fully understand that you would like to spend more time admiring the falls, we have to adhere to our scheduled return time at around 18:30h to the meeting point. Sticking to the timings allows us to stop in the charming town of Stein am Rhein. Upon arrival at the Falls, the guide accompanies the group to the entrance of the viewing platforms and provides directions to the boat dock for those interested in the 15-minute boat ride. In total, our guests enjoy 1 ¼ hours at leisure to explore the area.
Stein am Rhein is a small but beautiful village that we include in the itinerary to enrich the overall tour experience as it gives our guests the chance to visit a typical and well-conserved Swiss town. The colorful and intricate paintings in the buildings are a unique feature of this town and show historical events from medieval times. These paintings provide a wealth of stories to share with our guests. We would like to apologize on behalf of your tour guide if she didn’t wait for the whole group to arrive to start explaining and also if the information given fell short this time.
We are very sorry to hear that your trip did not live up to your expectations and hope that you were still able to enjoy a great stay in Switzerland.
Best regards,
Magdalena from Best of Switzerland Tours