Dear David,
Thank you very much for joining our Jungfraujoch-Top of Europe tour and taking the time to write this review.
We are sorry to hear that the logistics of our tour impacted your experience on the day of your tour. It is important to note that our tours are meticulously planned with a fixed schedule that takes into account the necessary time for picking up and dropping off guests. In our tour to Jungfraujoch, both Lucerne and Interlaken are strategically located on the route, and the pickup time in Lucerne is factored into our schedule, taking approximately 20 minutes.
Regarding the stop in Interlaken, we include a 45-minute break there as part of the itinerary. This break is designed to allow our guests to stretch their legs and take a brief rest from the long bus journey, without affecting the overall tour duration. The return journey to the meeting point can be influenced by the traffic situation, and under normal conditions, the tour lasts 12 hours. We understand that the tour itself can be quite lengthy and we aim to make it as comfortable and enjoyable as possible within this timeframe.
We are delighted to hear that you enjoyed the destination itself and the services provided by your tour guides. The Jungfraujoch region is truly a breathtaking place, and we're thrilled that you were able to experience its beauty.
If you ever decide to embark on another adventure with us in the future, we hope to have the opportunity to exceed your expectations.
Best regards,
Ambika from Best of Switzerland Tours