We are sorry to read you were disappointed by your experience. As you know this is Iceland and the weather conditions can change pretty quickly that is why there is a possibility for the trip to be canceled prior departure, as your safety is our priority. We also need a minimum of passengers on board to be able to run the tour. As you mentioned, we always try to accommodate you and find you another trip on which you can go. Regarding the sighting, as you know whales are wild animals and we cannot predict there behavior toward the boat. Thank you for taking the time to give us your feedback. Regards, Joséphine.