Hi there, it's unfortunate that you didn't have the typical five star type experience on our Eco Tour. However, I've done some research and figured out what the problem was. You see at no point in our Eco Tour description do we mention getting off the boat to go and be part of a turtle project anywhere. Please go have a look at our website and see the description for the Eco Tour. Jron says you asked him when we would be going to see the "turtles" (Aldabra tortoise at Laviscount Island near Long Bay). He says he explained to you that you were confusing our Eco Tour with the Adventure Islands Tour that makes a long stop at Laviscount Island and that we didn't do that on this tour. There was no delay there but what happened is Sandals booked you on our Eco Tour and it appears as though you expected to be on our Adventure Islands Tour. Obviously that would be disappointing but that was nothing at all to do with misrepresentation in our marketing or us not doing something we said we would do. You were booked by another party on a different tour than what you expected to be on.
What sucks is that my company gets a three star review through no fault of our own. In fact, I think if you go and read what we said we would do on our Eco Tour, you'd have to agree that you experienced exactly what was described for that tour. I'm sorry you didn't get what you want and I'm sorry you gave us a 3 star review because of your or the hotels mistake. It should be noted that the hotel you booked with didn't hear from you after the tour and was surprised by this review also.