Dear MightyMouse,
After more that three years doing this Castles Tour, in all seasons and all conditions, with all the nice and sometimes more than kind reviews of our guests, we will be the first to admit that a tour did no go well, nobody's perfect and it is always room to improve.
But this time we will not agree with your "poor" rating, even if we respect all our guests reviews.
Indeed, we faced unusually heavy traffic on our way to Peles on a Friday, so out of our control. But despite that, we have managed to enter the Castle in time and allow also 20-25 minutes for sandwiches on the terrace, as we usually do. If not for the traffic, it would have been 30 minutes or more, but we consider seeing the Castle inside is really important.
I would like to mention that in both other stops ( two hours in Bran and more than one hour in Rasnov ) we have allowed free time and you have also bought snaks - kurtos colacs and sandwiches at Peles Castle.
Now, this is the opinion of the Spanish couple who sat close to you, they were kind enough to let me use it here:
"Excelente, el guía puntual, atento, simpático y además habla español a la perfección." I guess they are way too different for the same tour, even without translation.
We strongly suggest next time you do not book a Three Castles Tour for a very easy day. We and TripAdvisor Experiences also offer Two Castles tours and great culinary tours with private transfers.
We would like to remind you the free services you have received out of courtesy before, during and after the tour, services you were supposed to pay for, and that the AC system of the van was working well to keep out the heat of the Transylvanian summer.
To close this, we strongly disagree with your "poor" rating, even if we admit it was a longer than usual day due to out of our control traffic issues.
Florin Cristea