Well , first of all you have to remember that is off season and the line it can be , indeed ,short. Most days , even now , is pretty long and Skip-The -line tickets come in handy.
Second thing , complaining about the stairs on a 600 years old medieval fortress is a bit exaggerated , of course it will be stairs on a 5 story building .
About the mask situation , again , that is out of our hands.
However , we thank you for the review.