Dear passenger, thank you for taking a few minutes of your valuable time to help us improve.
Your comment is of great importance to us and we will do our best to resolve the inconvenience caused, we ask you to please send an email explaining your situation in more detail and your reservation information to customerservicemts@mexicotravelsolutions.com
We deeply regret the inconvenience caused, hoping to have the opportunity to serve you as you deserve in the near future.
Kind regards, Customer Experience