Honestly, I sent ti you a message in Viator telling that, due the limited time available, the stop in Taormina would almost certainly have been skipped. But it is clear you did not get my message.
I understand your disappointment very well!
Since I started this job my first goal is customer satisfaction! A client happy of our work means good review, better image, more business in the future ... but above all it is our gratification on a personal and work level!
I talked to Giuseppe, your driver, and he claims he didn't tell you that doing Etna and the cellar or even just the cellar was impossible ... but only that doing all three destinations was impossible, due to the limited time and long travel times since you started from Syracuse and not from Catania.
As you will have read on the site, the Etna and winery excursion takes about 7 hours starting from Catania, in fact the price you pay in Viator refers to the tour departing from Catania where our company is based.
As you can see in the pick up information section of the product sheet, there is an additional cost for the pick up in Syracuse.
Moreover, starting from Syracuse the time needed for the tour increases by about 1 hour and a half.
If we then add the optional destination of Taormina, not included in the normal tour, we must add another 2 and a half hours, thus reaching a total of 11 hours.
Now you understands that doing the tour with all 3 stages was impossible as you only had 7 hours available (9-16).
In fact, if I had been the driver I would have told you: let's go to Etna, tightening the times a little, then to the winery, skipping the stop at the honey farm, and if there is time we will go to Taormina, otherwise we will return to Syracuse. .
In this way, in seven hours, you would have done Etna and Winery, albeit a bit in a hurry, but you would have completed the main stages of the tour.
Now, I was not there and I don't know what you said to each other ... but these were the dispositions I had given to Joseph, and I sincerely doubt he could have said anything different.
If he did, I apologize!
But, honestly, I have doubts about it!
He told me that he recommended Etna and winery, but you wanted to eat pasta and you preferred to go first to Taormina (where you would have had to stay about half an hour) to eat some pasta since the latter was not included in the lunch in the winery.
But instead of half an hour (as you told Giuseppe) you spent 3 and a half hours in Taormina. In this way there was no more time to do anything else.
I repeat, I was not present and I remain in doubt as to what was the communication between you and the driver, but I think there were some misunderstandings ...
We have done this tour many times from the port of Syracuse, and something like this has never happened before!
However, I apologize for what happened and I understand your disappointment!
Taxi Catania NCC