Thank you for your review, we are sorry from the bottom of our hearts. Note: we always remind the pick up time 1 day before the tour, who does not receive a text should contact us. In this case we got a cancellation message from Viator, sometimes they cancel at short notice if there are problems with the credit card. Since Patrick and I were already on tour, the communication took longer. That's why I had recommended you the other tour operator and Patrick had called you an hour later and offered to pay the cab...sorry again.