Hi AmyJo_W,
After talking to the driver-guide about this and seeing other reviews from this tour, we are surprised to read this. This feedback is not something we have ever heard about Marty.
When speaking to him, he informed me that there was some upset regarding your group not being able to sit together. As much as our driver-guides like to help in these situations, they are not able to control the behaviour of other passengers and force them move to accommodate others to sit next to each other. We do recommend that passengers turn up early to ensure they get the seats they want. He also told me that he was able to get other passengers to move seats to accommodate your group sitting together.
From what I can gather Marty did everything he could to try and help you get seats together and to ensure you had a great day. Given that information, I don't think this review is fair on him.
Best Wishes,
Jodie