Hola Kate,
Thank you for taking a moment to express your feedback. We are sorry to hear you feel the tour is a scam. As a legitimate company, we follow strict guidelines and restrictions for safety reasons.
Each company has a weight limit and it is standard practice to weigh guests to avoid putting them and the guides in unstable and unsafe situations. Keep in mind each kayak has specifications, and these kayaks may look similar, but they are not the same ones you have used. Our company actually has one of the highest weight limits allowable in the area.
While we would love to have every person experience the tour, safety is our priority and we need to be realistic with the logistical limitations. These restrictions are shared in advance in multiple places to avoid this uncomfortable situation. We have no intention to humiliate anyone.
With that said, we would like to hear about the interaction you had with the desk attendant. Please give us a call at (787) 245-4545 or contact us at info@kayakingpuertorico.com. We look forward to speaking with you.