Dear Suzann,
Thank you for taking the time to share your thoughts on your recent bioluminescent bay tour. We appreciate all feedback as it helps us improve our services. I'd like to address some of the concerns you raised and provide some insights from our perspective.
Firstly, I understand that you had a magical experience visiting the bioluminescent bay 20 years ago, and we genuinely appreciate your decision to bring your family along for the trip this time. However, it's important to note that nature is constantly evolving, and the conditions at the bay may have changed over the years due to various factors, including human impact and environmental changes. While we strive to maintain the beauty of the bay, some aspects may have evolved.
Regarding the location, we have chosen Fajardo as it remains the most accessible option from the San Juan area. We understand that light pollution can impact the visibility of the bioluminescence, and we make every effort to mitigate its effects. However, it is challenging to control all external factors, and we apologize for any inconvenience caused by this.
Moon phase is indeed a significant factor that can influence the visibility of the bioluminescence. While visiting during a new moon is generally recommended for the darkest conditions, it is not the sole determinant of a perfect viewing experience. There are other components, such as weather conditions and water quality, that can also contribute to the overall experience.
We acknowledge that the tour can be physically demanding, especially during the kayaking portion. The two-hour kayaking journey, which involves paddling against the current on the return trip, is rated as medium-hard to ensure participants are adequately prepared for the adventure. We advise guests to come prepared for this challenge and to bring appropriate gear, including glasses for those who may have trouble seeing in low-light conditions.
The popularity of the tour is a testament to the unique and awe-inspiring experience it offers. However, we understand that the higher number of participants can lead to congestion during certain parts of the tour. We continuously evaluate and adjust our operational procedures to manage the flow of kayaks and boats more efficiently.
Again, we appreciate your feedback and will use it to enhance the overall experience for our guests. We hope you consider visiting us again in the future, and we'd be more than happy to assist you in choosing a different time or location that may better align with your expectations.
If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm regards,