Let me start with saying you probably shouldn’t have taken this tour. Who should take this tour? People that have an understanding of what it takes to get you to the bottom first of all, then a true desire to see it, and last knowing their options to get there. We have helped thousands of people fulfill this dream that otherwise could not. This tour takes you off the beaten path to the only access to get in by vehicle , travels 18 miles or 1.5 hours through the Canyon, along the way there are areas of towering canyon walls just out your window, amazing views in and out of the Canyon, a variety of rock formations and colors, natural springs and plant life ranging through 3 climatic zones as you descend nearly 4000 feet to arrive at the Colorado River.
Our custom coaches have lifted suspension with 4x4 conversions, upgraded air conditioning systems, and the best sound systems you’ve ever heard. The actual narrative and tour begins once we leave Williams. The degree of our quality sound system along with the extensive detailed information is second to none. We are a small Christian Family owned and operated business. Comments such as yours we take very seriously and to heart. I have been doing tours here at Grand Canyon since 1991, and in that time have been fortunate to either offer or do on my own most that are still out there operating today. To include Helicopter tour pilot (13 yrs.) for Papillon Helicopters, Owned and operated Jeep tours at south rim, ATV tours at south rim, tours to page to include Antelope Slot Canyon, and the smooth water float. Worked with the Rafting companies offering the 1-day trip down the Colorado, and have taken just about all that is out there to further my experience and knowledge. Through love of the Canyon and especially the Colorado River I have chosen to only specialize in getting people to the bottom to also see and experience what I have. In my opinion it is a must do for a full Canyon experience. Most, as in literally thousands of people in my last 12 years offering the Inner Canyon River Tour tell me almost daily, ( wow you get to do this everyday ? ) Yes, I am blessed being able to do what I love so much but because it is also my livelihood I feel compelled to set things right with our viewers. So lets get to the issue at hand.
No tour, no restaurant, no hotel, product or service of any kind will please everyone. But for everyone like yourself that feels the need to degrade, demoralize, or just plain slander there are hundreds to thousands that would disagree. Haven’t you ever heard that if you can’t say anything nice maybe you should keep it to yourself. The one thing I have certainly learned from all of this social media is that I will never trust any stranger with different likes, personalities, or opinions to tell me how I should or should not spend my hard earned money. They are not experts ! And most simply make this their habit or hobby because it somehow makes them feel better. Anyone with a true legitimate complaint should absolutely address the head of that company, and any company should be fair and understanding with any legitimate complaint. But instead, most people will cowardly hide behind social media, taking advantage of their platforms, using them with intent to harm or discredit. While some people complain about the smallest of things, others just plain lie about things, or over exaggerate to make it sound worse. I have seen this throughout every thing I’ve done in my last 28 years. Although I appreciate all of the great reviews and am grateful, I would advise anyone to talk with the company, operator, or property first hand, and never let some stranger having a bad day tell you what’s right for you or how to spend your money. And remember for every one review such as this there are hundreds to thousands that do disagree. Some will feel they want you to know and post a review, but most are just happy and are thinking about what’s next. I hope this helps all, God Bless ! Bret K.