we are sorry to read your review. At Destination Europe, we are dedicated to keeping our clients happy. We work in a clear, transparent way. We delivered to you exactly what we promised when you made your booking and what is listed on the website at the time of purchase, that is:
Entrance Ticket and Priority Entrance.
Entry/Admission - Uffizi Gallery
Guaranteed to skip the lines
This is not a Guided Tour and transportation.
We are sure that all this information was listed at the time you made the booking on the website and on the voucher that was emailed to you once the booking was made. If a customer changes his/her mind or realizes that there is a discrepancy after the booking has been and the payment has been processed, our company also provides an easy cancellation policy that allows you to cancel up to 24 hrs prior to the start date of the experience. In this way, customers are in no way "ripped off" since there are no hidden details and there is a possibility to check all the details of the service that is provided ahead of time.
The cost of the tickets you purchased through this website includes not only the cost of the actual tickets but also additional reservation fees, the service, and the guarantee to deliver tickets to you so you could avoid any long waits at the ticket counter at the museum. In fact, one of our representatives was waiting for you outside the museum. This is what our customers value from our ticket service that allows them to save precious vacation time, spending more time sightseeing and less time waiting in long lines. If on a specific day you visited the museum at that specific time, there was no wait or a long line the museum, this is something no one can predict or foresee (the Accademia is the fourth most visited museum in all of Italy, there were 1.6 million last year and numbers continue to grow), this is why so many of our customers prefer to purchase this service to get advance tickets and avoid taking any risk of finding a long line outside the museum. We can not predict the waiting time to enter the museum, this is something out of our control. Our duty was to provide you with the service that you paid for, line or no line. Since we are a reputable company, the cost of our services includes taxes and commissions that we must pay. This commission includes a fee that is taken by the Viator website that actually handles the booking and processes your credit card payment. The payment that we received in the end through Viator from your booking was the amount just to cover the cost of the tickets, the reservation fee, taxes, and our expenses for the service. This is how all legitimate tour operators work.