Dear Shannon, first of all thank you for leaving a review. Every comment, whether negative or positive, is very important to us in order to grow and improve our services. In your case specifically, however, we really don't know what could have happened. Our agency is the only one in Florence who sends more than one assistant on site, and they always wear very bright yellow jackets in order to be as visible as possible. Moreover, we always send, along with the voucher for the ticket, very specific indications of where to find our assistants, who always wait for clients at least half an hour past the meeting point. As a matter of fact, as you can see from our review, hardly anyone ever complains about not finding the meeting point. Thank you again for leaving a review and sharing your opinion.