Dear customer, thank you for your feedback. We appreciate it so we can improve our service day by day. As you know, buying tickets with a tour operator is more expensive than the tickets office, because we do the reservation and line for you. Moreover, in this period the entrance to the museums is a little bit complicated because of covid regulation, that's why you need to do more line and the time is regulated by the staff of the museum. It doesn't depend on us! we're sorry you didn't appreciate our effort to do our job, we do our best to make happy our customer, we hope next time you'll be more satisfied! Thank you and have a nice holiday in Italy!