Dear Client,
Thank you for reaching out!
We are deeply sorry you didn't have the possibility to attend this experience.
Our meeting point is clearly specified in the confirmation voucher sent to you by Viator, same as the check-in time, as follows:
MEETING POINT
Via dei Lamberti, 1
Via dei Lamberti, 1, 50123 Firenze FI, Italy
Meet your tour guide at the entrance of FLORENCETOWN HEADQUARTER, Via de' Lamberti 1 Florence. Please be at the meeting point 15 minutes before the tour starting time.
START TIME
1:00 PM
The meeting point is also available on google, and provided with pictures of the place, searching for 'Florencetown Headquarter', and a stone tag is available on the wall by the meeting point, in order to help our clients to find the exact point.
Said so, we deeply apologize for not beeing able to promptly reply to your messages on Viator but when you have contacted us, you were already on a delay and the tour had already departed, since you had to be there at 12.45 pm, and your first message was written at 1.02 PM, when we were taking care of other procedures already, for other tours departing.
It is very important to always follow timing as specified in the confirmation, since the 15 minutes of time margin allow us to assist our guests promptly.
We've tried to contact you by the mobile number provided on the reservation and we didn't get any answer.
Should you have contacted us on time, we are sure we would have been assisted you in finding the meeting point. Unfortunately, when you've contacted us we couldn't assist you anymore.
Still we apologize for not replying directly on Viator message center too.
Hope we'll have the chance, in the future, to have you again on one of our experiences, and change your mind about the quality of our services.
In the meantime we remain at your disposal.
Kindest regards,
Laura Cimino
Booking Office Manager